Frequently asked
Questions operators ask us.
Certification, installation, compatibility and content. If yours isn't here, ask us directly.
Do passengers need to install an app?
No. The current CSS-100 runs in the web browser. Passengers join the cabin network, scan a QR code on the placard with their phone camera, and the moving map and media open straight away. The Robin app still exists for anyone who prefers an icon on their home screen, but it is entirely optional.
What if a passenger has never used it before?
Nothing has to happen before they board. Because there is no download, a first-time guest or charter passenger is set up in the time it takes to point a camera at the placard. This is the main reason we moved away from requiring an app.
Does scanning the QR code need an app?
No. QR scanning is built into the camera on every current iPhone and Android phone. Passengers point the camera at the code and tap the link that appears.
Which devices and browsers work?
Any device with a modern web browser, including iPhone, Android phones, tablets and laptops. There is no platform that gets left out, and passengers do not have to share a screen.
Does the CSS-100 require an STC?
No. The CSS-100 is classified as loose equipment, so no cabin certification is required for its use. There is no STC to purchase and no major alteration to approve. The classification explained in full →
Does it need to be installed in the aircraft?
No. Nothing is wired, mounted or bonded to the airframe. The unit is carried aboard and stowed like any other piece of loose equipment, which is why there is no shop visit and no aircraft downtime.
How long does it take to start working?
The system is ready to use within one minute of initial power up.
How big and heavy is the unit?
The CSS-100 measures 5 x 6 x 3 inches and weighs approximately 2 pounds.
Is it compliant with radio-frequency regulations?
Yes. The CSS-100 is FCC Part 15B compliant.
Will it conflict with the cabin system already fitted to my aircraft?
No. The CSS-100 integrates seamlessly with all cabin systems, including CES, Venue, nice and Honeywell Ovation, among many others. It adds a moving map and media layer for passenger devices rather than replacing your cabin management system.
Is anything left on a passenger's device afterwards?
No. Because nothing is installed, nothing remains once they disconnect at the end of the flight.
Does the moving map cover my routes?
Yes. The moving map is interactive, live and 3D, with worldwide coverage. Points of interest can be customised to the destinations and landmarks on the routes you actually fly.
Can it show our own aircraft rather than a generic model?
Yes. The 3D aircraft model is customised to your aircraft, and your own logo can be carried through the passenger interface.
Can it play a safety briefing?
Yes, as an option. The CSS-100 supports an optional audio and video safety briefing delivered to connected devices.
What media content is available?
On-demand audio and video content is loaded on the unit itself and streamed to passenger devices in the cabin.
Can one unit be used across several aircraft?
Yes. Because nothing is bound to a specific airframe, operators running mixed fleets can move a single unit between tails.
How do I see it before buying?
Ask for a live demonstration. Tell us your aircraft type and the cabin system fitted, and we will show you the CSS-100 and the Robin app configured for that context.
Still have a question?
Send it over. We'd rather answer it properly than have you guess from a spec sheet.